Returns Policy

We understand that sometimes things don't work out, so we have tried to make resolving issues easy.

Returns

Arrow Uniforms will return or exchange your garment within 7 days of invoice. You can return your product for store credit or a refund to the original payment method*.

Please note: Returned items must be unworn, unwashed and in original condition for resale (tags still attached and in original packaging).

Fill in the Online Return Form to register your Return with our team. Once completed, you can send your parcel on for processing, to:

Arrow Uniforms

ATT: Returns

3 Barley Mow Lane

Silverstream

Lower Hutt 5019

We aim to process your return within 3 working days of it being received. If you have requested a refund, please allow a further 5 working days for this to be actioned.

We strongly recommend that you return items via courier track and trace rather than standard post, as all returned items remain the responsibility of the purchaser until received by Arrow Uniforms. 

Exchanges

Request your exchange by filling in the Online Return Form and noting that it is an exchange. 

Once completed, you can send your parcel on for processing, to the address listed above.

For an urgent exchange, please request a credit by following the above procedure and place a new order online or with the team. Please note, exchanges will incur freight charges. 

Exceptions to our Returns Policy:

  • Freight charges are non-refundable.
  • Discounted & Clearance items cannot be returned/exchanged.
  • Altered, Branded, or Custom garments cannot be returned/exchanged unless under contract.
  • Footwear cannot be returned/exchanged*
  • Cherokee products cannot be returned/exchanged*
  • Simon Jersey products cannot be returned/exchanged*

Footwear

All footwear purchases are final and non-returnable or exchangeable. Please refer to the product page for all relevant information regarding size guides, styles, and fits available.

We may have stock in our Wellington showroom available to try on before purchase. Please be in touch with the customer care team to see if this is a possibility. If this is the case, the stock should be used as a size guide only and may not reflect your preferred colour choice.

Cherokee Products

All Cherokee purchases are final and non-returnable or exchangeable. Please refer to the product page for all relevant information regarding size guides, styles, and fits available.

We may have stock in our Wellington showroom available to send to you as a sample to try on before purchase. Please be in touch with the customer care team to see if this is a possibility. If this is the case, the stock should be used as a size guide only and may not reflect your preferred colour choice.

Simon Jersey Products

All Simon Jersey purchases are final and non-returnable or exchangeable.

Simon Jersey is currently only on offer to Account Customers already using the range, due to extensive lead-times.